1. About Us
Botanical Valley is a UK-based e-commerce business offering organic, cruelty-free, and vegan beauty products. Our products are designed with care and respect for both your skin and the environment.
2. Intellectual Property
All content on this website, including but not limited to text, images, logos, trademarks, and product names, is the property of Botanical Valley and is protected by copyright and intellectual property laws. You may not copy, reproduce, or use our content without written permission.
3. Product Information
We strive to ensure all product descriptions, images, and prices are accurate. However, we do not guarantee that product representations are free of errors. Colours may vary slightly depending on your device display settings.
4. Orders & Payments
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel an order at our discretion. Payments are processed securely through trusted third-party providers.
5. Shipping & Delivery
We aim to dispatch all orders promptly. Delivery times may vary depending on location and shipping method. Botanical Valley is not responsible for delays caused by postal or courier services.
6. Returns & Refunds
We accept returns within 14 days of delivery, provided the item is unused, unopened, and in its original packaging.
To initiate a return, please contact us . Once we receive and inspect the returned item, we will process your refund to the original payment method.
Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
7. User Conduct
You agree not to use our website for any unlawful or harmful purpose. You must not:
8. Limitation of Liability
To the fullest extent permitted by UK law, Botanical Valley will not be liable for any indirect or consequential damages arising from the use of our website or products. Our total liability is limited to the amount paid by you for the product in question.
9. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your information.
10. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the site after changes constitutes acceptance of the new terms.
11. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the UK courts.
This is a place to describe your Return and Refund Policy to buyers.
A Return and Refund policy usually consists of: